I'm currently not soliciting my tech-support services, so for now it's only friends and friends-of-friends.


House Calls

If your current residence is near the location on the map within a reasonable distance, we can schedule a time for me to come to you and help you in person. If not, the next option may be better for you.

Form for House Calls

* = Required

Name *
Name
Phone
Phone
Date
Date
What day works for you? MM/DD/YYYY
Time
Time
What time works for you?

Privacy Concerns

I realize that you may be concerned about someone else looking through your personal computers/ devices. I'm glad you have that concern, but when everything you try doesn't work or you don't have time to try to solve an issue with said computers/ devices, it's nice to have someone else who knows what they're doing solve it for you.

While in control of your device(s) I promise not to seek for information I do not need or save/share any confidential information with anyone else. If a piece of information is needed from you, I will ask politely through a secure email, in person, or over the phone. I will keep that information private and will only store it while it is needed. Everything you want to be confidential will be confidential with me and only me, except you. Does that make sense?

 

Remote Assistance

If you are too far away or the issue you are experiencing isn't as severe, we can plan to setup Remote Assistance using TeamViewer. All you have to do is download a lite version of TeamViewer at the safe link below and that will allow me to remotely control your computer as well as talk to you. This will also allow me to work while you're away. Keep in mind I can only solve software related issues with this option.

Visit TeamViewer Site

This download is required for me to be able to remotely control your computer with your permission.

When the download is complete, Install the program. When the installation is complete, you will be presented with a unique ID associated with your computer as well as a randomly generated password. Nobody can control your computer unless you provide them with both the ID and the password. These you will have to provide me.

If you have a user password on Windows, please temporarily change it or remove it so that I may log in.

Form for Remote Assistance

* = Required

Name *
Name
Phone
Phone
Date
Date
What day works for you?
Time
Time
What time works for you?
Should I only connect while you are present?